This Privacy Policy explains how SOLEA London collects, uses, and protects your personal information when you visit our website or place an order.
When you place an order, we may collect personal information such as your name, billing and shipping address, email address, phone number, payment details, order history, IP address, and browsing information.
We collect this information to process your order, deliver your products, provide customer support, improve our website, and communicate with you when necessary.
Your information may be used to process and fulfil your order, send order confirmations and tracking updates, respond to customer service requests, prevent fraud and secure our website, improve our products, services, and shopping experience, and send marketing emails if you have agreed to receive them.
If you subscribe to our newsletter or accept marketing communications, we may send you updates about new products, offers, and SOLEA London news.
Payments are processed securely through trusted third-party payment providers. SOLEA London does not store your full credit card details.
Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and services.
We only share your information with trusted third parties when necessary to operate our store, including payment processors, shipping carriers, order fulfilment partners, email and marketing tools, analytics tools, and fraud-prevention services.
These providers only receive the information required to perform their services.
Our website uses cookies and similar technologies to improve your browsing experience, remember your cart, analyse traffic, and support advertising performance.
You can manage or disable cookies through your browser settings.
We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and maintain business records.
Depending on your location, you may have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your data, object to certain processing, or withdraw marketing consent.
To make a request, please contact us at:
help.baboo@gmail.com
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
