This Privacy Policy explains how Solea, operated by LPECOM, collects, uses, stores and protects your personal data when you visit our website or place an order.
The controller responsible for processing your personal data is:
LPECOM
14 rue du Docteur Gallet
74000 Annecy
France
Email address: help.solealondon@gmail.com
When you visit our website, place an order or contact our customer care team, we may collect the following information:
your first and last name;
your billing and delivery addresses;
your email address;
your telephone number;
information relating to your order and purchase history;
information required to process your payment;
your IP address;
information relating to your device, browser and activity on the website;
your communications with our customer care team;
your preferences regarding marketing communications and cookies.
We do not store your full payment card details. Payments are processed by secure third-party payment providers.
We use your personal data to:
process, prepare and deliver your orders;
confirm your order and provide tracking information;
manage payments, returns, refunds and complaints;
respond to customer care enquiries;
prevent fraud and protect the security of our website;
comply with our accounting, tax and legal obligations;
improve our products, services and the experience offered on our website;
measure the performance of our website and advertising campaigns, subject to your consent where required;
send you offers and marketing information where you have agreed to receive them.
Depending on the purpose concerned, we process your personal data on the basis of:
the performance of the contract entered into when you place an order;
compliance with our legal obligations;
our legitimate interests in protecting the security of our website, preventing fraud and improving our services;
your consent for certain marketing communications and the use of non-essential cookies.
You may withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before your consent was withdrawn.
When you subscribe to our newsletter or agree to receive marketing communications, we may send you information about Solea’s latest products, offers and news.
You may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us at:
help.solealondon@gmail.com
Payments are processed securely by recognised payment providers.
Solea does not store your full payment card details.
Our online store is hosted on Shopify, which provides us with the tools required to sell our products and services.
We implement reasonable technical and organisational measures to protect your personal data against loss, unauthorised access, alteration, disclosure or destruction.
Your personal data may only be shared with service providers required for the operation of our business, including:
Shopify, for hosting and operating our online store;
our payment providers;
couriers and partners responsible for preparing or delivering orders;
our customer care and email service providers;
our analytics and marketing providers;
our fraud-prevention services;
our accounting, legal or administrative advisers where necessary.
These providers only receive the information required to perform their services and must process it in accordance with their contractual and legal obligations.
We do not sell your personal data.
Some of our service providers may process or host personal data outside the European Economic Area.
Where this occurs, we ensure that such transfers are protected by a mechanism recognised under applicable data protection law, such as an adequacy decision or appropriate contractual safeguards.
Our website uses cookies and similar technologies to:
enable the operation of the website and shopping basket;
remember your preferences;
protect the security of your browsing;
measure website traffic and performance;
analyse the effectiveness of our advertising;
personalise certain content or advertising messages.
Cookies that are strictly necessary for the operation of the website may be used without your consent.
Analytics, marketing or advertising cookies that require your consent will only be used after you have provided it.
You can accept, reject or change your preferences through the cookie management tool available on our website. Please note that blocking certain cookies may limit some website features.
We retain your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy.
Order and billing information may be retained for longer where required to comply with our legal, accounting and tax obligations.
Data used for marketing communications is retained until you withdraw your consent or for the period permitted under applicable law.
Data relating to customer care enquiries is retained for as long as necessary to deal with your request and manage any potential dispute.
Under applicable data protection law, you may have the following rights:
the right to access your personal data;
the right to request the correction of inaccurate or incomplete data;
the right to request the deletion of your data;
the right to request the restriction of its processing;
the right to object to certain types of processing;
the right to data portability for certain information;
the right to withdraw your consent at any time;
the right to provide instructions regarding the handling of your personal data after your death, where provided for under applicable law.
Some of these rights may be restricted where the retention or processing of your data is necessary to comply with a legal obligation, perform a contract or establish, exercise or defend legal claims.
To exercise your rights, please contact us at:
help.solealondon@gmail.com
Please explain your request and provide the information required to identify your account or order. Proof of identity may only be requested where necessary to verify your identity.
You may also lodge a complaint with the French data protection authority, the Commission Nationale de l’Informatique et des Libertés — CNIL.
Our website and products are not specifically intended for children.
We do not knowingly collect personal data relating to children without the permission of their parent or legal guardian.
We may update this Privacy Policy to reflect changes to our services, service providers or applicable laws and regulations.
This version includes information that was missing from the previous English text, including the identity of the data controller, processing purposes, legal bases, recipients, international transfers, retention periods, the full range of individual rights and the possibility of lodging a complaint with the CNIL. These are among the elements generally expected when providing privacy information to individuals.
You should also ensure that your Shopify cookie banner allows users to reject cookies as easily as they can accept them and enables them to change their preferences later. Advertising and other non-essential cookies generally require prior consent.
