Simply choose the product you would like to purchase, add it to your basket, and follow the checkout steps to complete your payment.
Once your order has been confirmed, you will receive a confirmation email containing all the details of your purchase.
To change or cancel an order, please contact us as soon as possible.
Once your order has been prepared or dispatched, we may no longer be able to make changes or cancel it.
Please contact us immediately.
If your order has not yet been prepared, we will do our best to update the address. However, once the parcel has been dispatched, we cannot guarantee that the address can be changed.
Orders are generally processed within 1 to 3 working days.
Once dispatched, they are usually delivered within 5 to 10 working days.
These timeframes are estimates and may vary depending on the courier, destination, public holidays, or delays beyond our control.
As soon as your order has been dispatched, you will receive a confirmation email containing your tracking number and tracking link.
You can also check the progress of your delivery on our Track My Order page.
After dispatch, tracking information may sometimes take a few working days to appear or update.
If there has been no update after several days, please contact us so that our team can check the status of your parcel.
At Solea London, we offer practical everyday accessories designed to make your home, kitchen, bathroom, and travels simpler, better organised, and more enjoyable.
Yes. Our products are selected to be practical, easy to use, and genuinely useful in everyday life.
Each product page explains how the item works, its main features, and how to use it.
Each product page includes photos, a detailed description, the main benefits, and a frequently asked questions section.
Should you need any help, please contact us. Our team will be happy to advise you.
Most of our products are simple to use, and instructions are provided directly on the product page.
Where a product requires specific instructions, these will either be included with the item or displayed on its product page.
We do our best to represent the colours of our products as accurately as possible.
However, slight differences may occur depending on your screen settings, lighting conditions, or the device being used.
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be unused, in its original condition, complete with all supplied accessories, and securely packed in its original packaging or suitable protective packaging.
To request a return, please contact us by email.
Please include your order number, the email address used when placing the order, and the reason for your return request.
If your item arrives damaged, faulty, or different from the item you ordered, please contact us within 7 days of delivery.
Please include clear photos of the product, its packaging, and the shipping label so that our team can review your request as quickly as possible.
Once your return has been received and inspected, we will notify you by email.
If your request is approved, the refund will be issued to the original payment method used for the order. Depending on your bank or payment provider, it may take a few additional working days for the funds to appear in your account.
