Simply choose the product you would like, add it to your cart, and follow the checkout steps.
Once your order is confirmed, you will receive an email confirmation with your order details.
If you need to change or cancel your order, please contact us as soon as possible.
Once your order has been processed or shipped, we may no longer be able to modify or cancel it.
Please contact us immediately.
If your order has not been processed yet, we will do our best to update the address. Once the order has shipped, we may not be able to make changes.
Orders are usually processed within 1–3 business days.
Once shipped, delivery usually takes 5–10 business days.
Delivery times are estimates and may vary depending on the carrier, destination, public holidays, or unexpected delays.
Yes, we currently offer free delivery on orders over £40.
The delivery cost will be shown at checkout before you complete your order.
Once your order has been shipped, you will receive a confirmation email with your tracking information.
You can also track your order through our Track My Order page.
Tracking information can sometimes take a few business days to update after your order has been dispatched.
If your tracking has not updated for several days, please contact us and we will help you check the status of your package.
At Solea London, we offer practical everyday essentials designed to make your home, kitchen, bathroom and travel routines feel cleaner, calmer and easier to organise.
Yes. Our products are selected to be practical, simple to use and useful for everyday routines.
Each product page includes details about how the product works, what it is designed for and how to use it.
You can find product details, images, benefits and frequently asked questions directly on each product page.
If you are unsure, you can contact us and our team will be happy to help.
Most of our products are simple to use and are explained directly on the product page.
If your product requires specific instructions, they will be included with the item or shown on the product page.
We do our best to display product colours as accurately as possible.
However, colours may vary slightly depending on your screen settings, lighting and device display.
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be unused, in its original condition, complete with all included accessories, and returned in its original packaging or suitable protective packaging.
To start a return, please contact us by email.
Please include your order number, the email used for your order, and the reason for your return.
If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Please include clear photos of the item, packaging, and shipping label so our team can review the issue quickly.
Once your return has been received and inspected, we will notify you by email.
If approved, your refund will be issued to your original payment method. Your bank or payment provider may take a few additional business days to process it.
